Charitable donations to the Chris Griffey Feline Memorial Fund, a 501(c)(3) organization, are not refundable. By completing your donation, you are agreeing to the terms and conditions as stated in the policies of the Chris Griffey Feline Memorial Fund.

If you do not agree with this policy, please do not complete your donation. If you believe a charge was made in error or was unauthorized, please contact us within 30 days at


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

Limited edition products, such as Egg on a Ledge, are special editions and are available in a very limited quantity – these items are not eligible for exchange. All limited edition products are inspected prior to shipping and are protected during shipping to the best of our ability. If your purchase is damaged during shipping, please contact us at as soon as possible – we cannot guarantee that we will have a replacement in stock.

Please do not send your purchase back unless at the request of the Chris Griffey Memorial Feline Foundation.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Contact us at for questions related to refunds and returns.